The SesameBuy Platform currently offer two types of refund and return service: refund return product, and refund only.
All the refund will be returned back to customer's e-wallet as Sesame Coin.
Refund return product policy
1. 1. For quality or functional problems, please submit a return refund application within 1 week, and upload the physical photo as a proof. After the confirmation, a refund will be arranged.
2. 2. If the goods are having problems such as night leakage, broken or performance failure due to improper transportation, please submit a return application within 48 hours of receiving good, and upload physical photos. After verification, reasonable compensation or return refund will be given according to the actual situation.
3. 3. If the goods are returned or exchanged due to personal reasons, the application must be submitted on the premise that the goods are not used, unpacked, undamaged, well preserved, and the accessories are complete, and you will be responsible for the return shipping costs of the goods.
4. 4. For all products that need to be returned, please pastes the name of the group leader on the product packaging. Once the return is approved, please hand over the returned products to the delivery driver of the week to bring it back to warehouse.
5. Fresh and frozen products, if it’s not quality problem do not accept return.
Refund only policy
1. Fruits, vegetables, fresh goods, frozen goods, and other perishable goods should be proper stored. Please submit the refund application within 48 hours of receiving physical goods and upload the actual photos. After the verification, reasonable compensation or refund will be made according to the actual situation.The condition and circumstances of the quality problems caused by the improper storage of fresh fruits are relatively large, and they need to be reported within 48 hours. If more than 48 hours or the quality problems caused by personal storage are not returned, they will not be returned.
Special reminder:Because of the improper storage of fruits, vegetables, fresh and frozen goods, it is easy to damage. After the goods are delivered to the group leader on the same day, lease deliver the goods to the clients as soon as possible. Please double check the products once received and apply it within 48 hours if there are any questions.