Customer Service and Warranty
“Sesame Buy” is a direct-operated e-commerce platform focusing on C2B community teamwork. Through the joint purchase of community consumers, the same community can jointly deliver and enjoy better quality and lower price commodities. It redefines the neighborhood relationship and makes shopping more fun. It is an innovative representative of the community's new retail sector.
After consumers shop at Sesame Buy and sign for the goods:
• Fresh products can apply for return and exchange within 48 hours.
• Once the personal items are opened, no after-sale application can be made.
• Small home appliances can be returned within one month.
If there are special after-sales policies, please refer to the product detail’s introduction.
If you have any questions, please contact us by
WeChat customer service: SesameBooking
Contact email: [email protected]
Working hours: Monday to Sunday 10:00-18:00, please leave a message at other times, we will contact you as soon as possible.